EEA/EU Consumer Terms
1. How these terms apply
These terms supplement the General Terms. If a mandatory EEA/EU consumer rule conflicts with the General Terms, that mandatory rule and this document prevail for the affected consumer. Nothing here removes statutory remedies that cannot be waived.
2. Trader and contact information
The trader for a purchase, its legal name, geographic address, contact details, payment provider and total price must be shown in the checkout or transaction record before payment. Product questions, complaints and withdrawal notices can be submitted through VibeCheck Support or @VibeChecks_bot. Do not complete a card or crypto purchase if the checkout does not identify the trader and total price.
3. Pre-contract information
Before you place an order, the checkout will describe the digital item, quantity of ★, relevant access period, total price including known taxes and fees, payment method, technical compatibility requirements, and whether performance starts immediately. You can correct input errors before confirming. We provide an electronic confirmation and transaction identifier after a successful payment.
4. No hidden recurring subscription
A purchase is one-off unless the checkout clearly states that it renews automatically, identifies the billing interval and amount, and obtains your separate consent. A 7-day, 30-day, quarterly or other fixed-duration pass expires at the stated time without another charge unless the checkout expressly says otherwise. Any recurring plan must offer an accessible cancellation control.
5. Fourteen-day withdrawal right
For distance contracts, you generally have 14 days from conclusion to withdraw without giving a reason. To exercise the right, send an unequivocal statement containing your account identifier, transaction identifier, the product, purchase date and a contact address through Support. You may use the model below, but it is not mandatory:
I hereby withdraw from the contract for [digital product], ordered on [date], transaction [ID]. Account [ID]. Name [name]. Date [date].
6. Immediate digital performance
Where the law permits, the checkout may ask you to: (a) expressly request immediate supply of digital content or a digital service during the withdrawal period; and (b) acknowledge that the withdrawal right is lost for digital content once supply begins, or that a proportionate amount may be due for a digital service already supplied. These consents must not be pre-ticked and must be recorded. If the required consent or confirmation was not obtained, your statutory withdrawal right remains available.
Actions consumed immediately — for example a sent paid message, delivered gift, rating vote, profile boost or opened protected photo — may qualify as supplied digital content only after the required disclosure and consent. Unused account balance is assessed separately under mandatory law and the payment provider's rules.
7. Refunds and conformity
If paid digital content is not supplied, is duplicated, does not match its description, or lacks the functionality, compatibility or security reasonably expected, contact Support. Available remedies may include bringing the service into conformity, a price reduction, replacement credit, termination and refund, depending on the defect and applicable law. We may ask for device and transaction details necessary to reproduce the problem.
8. Digital updates and changes
Security and functional updates reasonably necessary to keep the service in conformity may be installed during the relevant supply period. We may make other changes for a valid reason — such as security, law, abuse prevention or technical improvement — if they do not impose extra cost. Where a change materially and negatively affects continued access, we will provide advance notice and any termination right required by law.
9. Virtual items
★ and in-app benefits are contractual digital entitlements, not legal tender, deposits or investments. They are non-transferable between users and cannot be redeemed for cash, except under a separately disclosed creator/partner payout program or where mandatory law requires a remedy. An inactivity expiry, if applicable, is disclosed in the General Terms and will not override mandatory consumer rights.
10. Payments through third parties
Telegram Stars, app stores, card acquirers and crypto payment providers may apply their own payment and dispute processes. A public blockchain transfer may be irreversible and network fees may not be refundable. Third-party procedures do not remove rights you have against the responsible trader under mandatory law.
11. Complaints and dispute resolution
Submit a complaint through Support with the account and transaction identifiers. We aim to acknowledge it promptly and provide a reasoned response. You may also contact the consumer protection body or court in your country of residence. The discontinued EU Online Dispute Resolution platform is not presented as an available channel.
12. Governing law and courts
The choice of law in the General Terms does not deprive an EEA/EU consumer of mandatory protection of the country where they habitually reside. You may bring proceedings in courts available to you under applicable consumer jurisdiction rules.
13. Data protection
Information on GDPR rights, lawful bases, recipients, international transfers, automated tools, marketing consent, retention, deletion and supervisory complaints is in the Privacy Policy.